SERVICE & CUSTOMER CARE
SCICOOLING, founded in 2008, originated from the Pilot Plant of the Technical Institute of Physics and Chemistry (TIPC), Chinese Academy of Sciences.
We are a national high-tech enterprise specializing in R&D, manufacturing, sales and service of environmental simulation and ultra-low temperature testing equipment.
OUR COMPREHENSIVE SERVICES
MAIN SERVICES
- Preventive maintenance contracts.
- Calibration and certification of chamber instrumentation with primary instruments certified by ACCREDIA (Italy).
- Supply of replacement parts and consumables (delivery of replacement parts for standard chambers within 48 hours from the request anywhere in the country).
- Recovery of refrigerant gases and fluids (Italy).
- MyAngel24™ remote service system
- Updating of the chamber management and control system used by the customer.
OTHER SERVICES
- Corrective maintenance.
- Installation and testing.
- Retrofit and overhauling of environmental chambers.
- Adaptation of refrigeration systems with eco-friendly gases.
- Moving of prefabricated and accessible chambers.
- Purchase, overhaul and resale of used chambers
- Training courses.
SERVICE AND MAINTENANCE
ACS preventive maintenance and service contracts offer customers the most important and most requested services at fixed and discounted prices and with personalized payments. These offer many benefits to the customer:
- More time to devote to core business
- Better financial planning
- Greater value for your product
- Quick and effective repairs
The service agreement provides personalized services based on the specific requests of the customer and their equipment inventory, together with any discounts on replacement parts and various rates.
Three types of maintenance contracts are available, devised for every need: Silver, Gold and Platinum/Full Risk. If the customer’s needs do not fall within this range, ACS will be pleased to develop a…
REMOTE SERVICE
With the aim of continuous improvement and in response to the current and future needs of its customers, ACS has developed an online diagnostic and interactive service system that allows the management and monitoring of its test chambers from any place, at any time, using any device.
MyAngel24™ is the Advanced Services Platform developed by ACS for its customers. The system offers services designed to satisfy and anticipate customer needs, the automatic reporting, the remote contr…
OTHER SERVICES
We perform the calibration service with instruments certified by ACCREDIA, the Italian Accreditation Body.Upon completion of the service, the calibration certificate is issued together with a copy…
ACS has recently introduced a refrigerant gas with the lowest GWP available on the market.